Source · SPSO (Scottish Public Services Ombudsman)

Glasgow Caledonian University

SPSO (Scottish Public Services Ombudsman) Not Upheld Reference 201000815 Sector Education Category Complaints handling Decided 01 August 2011

View Glasgow Caledonian University scorecard

Complaint record keeping failures

Full decision

Summary

Mr C complained that Glasgow Caledonian University failed to fully investigate his complaint about an incident in the student halls of residence when security staff alleged that Mr C and two other colleagues were fly posting for the student elections without permission. Having reviewed the university's investigation we were, however, satisfied that it was carried out in accordance with their own procedures and that, in light of the nature of the incident, it was a proportionate examination of the complaint.

Other decisions involving Glasgow Caledonian University

Reference	Date	Summary	Outcome
201707870	01 Dec 2018	Mr C complained that the university's handling of his academic appeal was unreasonable. Mr C said that university staff marking …	Not Upheld
201702374	01 Sep 2018	Ms C complained about the university’s handling of her complaint, in particular that the university did not deal with all …	Not Upheld
201703229	01 May 2018	Mrs C raised allegations in her academic appeal that she was victim of racial discrimination, both in the marking and …	Partly Upheld
201604173	01 Aug 2017	Mr C complained about the university's handling of his complaint, and about financial redress offered to him by the university. …	Not Upheld
201605965	01 Aug 2017	Mr C complained in his own right and on behalf of a fellow student (Ms A). He complained that the …	Not Upheld

View all decisions for this organisation

Source decision Back to decisions list

Glasgow Caledonian University

Full decision

Summary

Related reading

Other decisions involving Glasgow Caledonian University