Source · Ombudsman decisions
SPSO Individual Decisions
7,970 total decisions
7,745 investigated
2,223 upheld
54% upheld of investigated
Years: Jun 2011–Jun 2026
7,970 published decisions from the Scottish Public Services Ombudsman. The Scottish Public Services Ombudsman investigates complaints about public services in Scotland — councils, the NHS, housing associations, and Scottish Government agencies. Source: spso.org.uk.
Decisions
| Reference | Organisation | Sector | Outcome | Date |
|---|---|---|---|---|
| 202408977 | Clear Business Water | Water | Upheld | 1 Dec 2025 |
| 201900738 | Business Stream | Water | Not Upheld | 1 Dec 2021 |
| 201902531 | Castle Water Ltd | Water | Upheld | 1 Oct 2021 |
| 201903741 | Scottish Water | Water | Not Upheld | 1 Oct 2021 |
| 201900819 | South Lanarkshire Council | Local Government | Not Upheld | 1 May 2021 |
| 201907203 | Scottish Water | Water | Not Upheld | 1 Feb 2021 |
| 201808488 | Business Stream | Water | Not Upheld | 1 Nov 2020 |
| 201807739 | Clear Business Water | Water | Upheld | 1 Aug 2020 |
| 201902495 | Perth and Kinross Council | Local Government | Upheld | 1 Jul 2020 |
| 201808639 | Clear Business Water | Water | Not Upheld | 1 Jun 2020 |
| 201806416 | Scottish Water | Water | Partly Upheld | 1 Sep 2019 |
| 201802629 | Business Stream | Water | Upheld | 1 Sep 2019 |
| 201803537 | Clear Business Water | Water | Upheld | 1 Aug 2019 |
| 201810639 | Scottish Water | Water | Upheld | 1 May 2019 |
| 201608499 | Clear Business Water | Water | Upheld | 1 May 2019 |
| 201800853 | Clear Business Water | Water | Upheld | 1 Apr 2019 |
| 201801415 | Scottish Water | Water | Not Upheld | 1 Mar 2019 |
| 201801684 | Scottish Water | Water | Not Upheld | 1 Mar 2019 |
| 201706120 | Blue Business Water Ltd | Water | Not Upheld | 1 Sep 2018 |
| 201708387 | Clear Business Water | Water | Not Upheld | 1 Aug 2018 |
| 201706195 | Business Stream | Water | Partly Upheld | 1 Aug 2018 |
| 201606644 | Business Stream | Water | Resolved / Early Resolution | 1 Feb 2018 |
| 201608005 | Business Stream | Water | Upheld | 1 Feb 2018 |
| 201608179 | Business Stream | Water | Not Upheld | 1 Jan 2018 |
| 201609660 | Business Stream | Water | Partly Upheld | 1 Dec 2017 |
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