Source · Ombudsman decisions
SPSO Individual Decisions
7,970 total decisions
7,745 investigated
2,223 upheld
54% upheld of investigated
Years: Jun 2011–Jun 2026
7,970 published decisions from the Scottish Public Services Ombudsman. The Scottish Public Services Ombudsman investigates complaints about public services in Scotland — councils, the NHS, housing associations, and Scottish Government agencies. Source: spso.org.uk.
Decisions
| Reference | Organisation | Sector | Outcome | Date |
|---|---|---|---|---|
| 202408152 | Highland NHS Board | Health | Upheld | 1 Jun 2026 |
| 202306996 | Highland NHS Board | Health | Upheld | 1 Mar 2026 |
| 202307598 | Highland NHS Board | Health | Upheld | 1 Sep 2025 |
| 202404349 | Highland NHS Board | Health | Upheld | 1 Aug 2025 |
| 202300524 | Highland NHS Board | Health | Not Upheld | 1 Jul 2025 |
| 202304835 | Highland NHS Board | Health | Upheld | 1 May 2025 |
| 202304354 | A medical practice in the Highland NHS Board | Health | Upheld | 1 Apr 2025 |
| 202208861 | Highland NHS Board | Health | Upheld | 1 Apr 2025 |
| 202302088 | A GP Practice in the Highland NHS Board area | Health | Partly Upheld | 1 Jan 2025 |
| 202303373 | Highland NHS Board | Health | Not Upheld | 1 Jan 2025 |
| 202300431 | A medical practice in the Highland NHS Board area | Health | Upheld | 1 Oct 2024 |
| 202210978 | Highland NHS Board | Health | Not Upheld | 1 Sep 2024 |
| 202201723 | Highland NHS Board | Health | Partly Upheld | 1 Jul 2024 |
| 202209212 | Highland NHS Board | Health | Upheld | 1 Jul 2024 |
| 202303356 | Highland NHS Board | Health | Not Upheld | 1 Jul 2024 |
| 202203142 | Highland NHS Board | Health | Not Upheld | 1 May 2024 |
| 202203466 | Highland NHS Board | Health | Partly Upheld | 1 May 2024 |
| 202300501 | Highland NHS Board | Health | Not Upheld | 1 Apr 2024 |
| 202103292 | Highland NHS Board | Health | Partly Upheld | 1 Mar 2024 |
| 202204751 | Highland NHS Board | Health | Not Upheld | 1 Jan 2024 |
| 202111438 | Highland NHS Board | Health | Not Upheld | 1 Dec 2023 |
| 202204521 | Highland NHS Board | Health | Upheld | 1 Dec 2023 |
| 202205437 | A Medical Practice in the Highland NHS Board area | Health | Upheld | 1 Nov 2023 |
| 202204863 | Highland NHS Board | Health | Upheld | 1 Sep 2023 |
| 201909851 | Highland NHS Board | Health | Partly Upheld | 1 May 2023 |
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