Source · Ombudsman decisions
SPSO Individual Decisions
7,970 total decisions
7,745 investigated
2,223 upheld
54% upheld of investigated
Years: Jun 2011–Jun 2026
7,970 published decisions from the Scottish Public Services Ombudsman. The Scottish Public Services Ombudsman investigates complaints about public services in Scotland — councils, the NHS, housing associations, and Scottish Government agencies. Source: spso.org.uk.
Decisions
| Reference | Organisation | Sector | Outcome | Date |
|---|---|---|---|---|
| 201801934 | Scottish Ambulance Service | Health | Upheld | 1 Jun 2020 |
| 201809363 | Scottish Ambulance Service | Health | Upheld | 1 Jun 2020 |
| 201803544 | Scottish Ambulance Service | Health | Not Upheld | 1 Sep 2019 |
| 201807508 | Scottish Ambulance Service | Health | Upheld | 1 Aug 2019 |
| 201800817 | Scottish Ambulance Service | Health | Upheld | 1 Jun 2019 |
| 201804326 | Scottish Ambulance Service | Health | Not Upheld | 1 Mar 2019 |
| 201802571 | Scottish Ambulance Service | Health | Upheld | 1 Dec 2018 |
| 201706768 | Scottish Ambulance Service | Health | Partly Upheld | 1 Nov 2018 |
| 201708212 | Scottish Ambulance Service | Health | Upheld | 1 Oct 2018 |
| 201703342 | Scottish Ambulance Service | Health | Partly Upheld | 1 Oct 2018 |
| 201800189 | Scottish Ambulance Service | Health | Upheld | 1 Oct 2018 |
| 201709148 | Scottish Ambulance Service | Health | Upheld | 1 Sep 2018 |
| 201703141 | Scottish Ambulance Service | Health | Upheld | 1 Sep 2018 |
| 201701591 | Scottish Ambulance Service | Health | Upheld | 1 Jul 2018 |
| 201707301 | Scottish Ambulance Service | Health | Upheld | 1 Jul 2018 |
| 201705035 | Scottish Ambulance Service | Health | Not Upheld | 1 Jun 2018 |
| 201702685 | Scottish Ambulance Service | Health | Upheld | 1 May 2018 |
| 201704912 | Scottish Ambulance Service | Health | Not Upheld | 1 May 2018 |
| 201701357 | Scottish Ambulance Service | Health | Not Upheld | 1 May 2018 |
| 201703520 | Scottish Ambulance Service | Health | Not Upheld | 1 Jan 2018 |
| 201601668 | Scottish Ambulance Service | Health | Upheld | 1 Nov 2017 |
| 201606751 | Scottish Ambulance Service | Health | Not Upheld | 1 Nov 2017 |
| 201605478 | Western Isles NHS Board | Health | Not Upheld | 1 Oct 2017 |
| 201507712 | Scottish Ambulance Service | Health | Upheld | 1 Sep 2017 |
| 201507449 | Scottish Ambulance Service | Health | Upheld | 1 Apr 2017 |