Source · Ombudsman decisions
SPSO Individual Decisions
7,970 total decisions
7,745 investigated
2,223 upheld
54% upheld of investigated
Years: Jun 2011–Jun 2026
7,970 published decisions from the Scottish Public Services Ombudsman. The Scottish Public Services Ombudsman investigates complaints about public services in Scotland — councils, the NHS, housing associations, and Scottish Government agencies. Source: spso.org.uk.
Decisions
| Reference | Organisation | Sector | Outcome | Date |
|---|---|---|---|---|
| 201601919 | Ayrshire and Arran NHS Board | Health | Not Upheld | 1 Jan 2017 |
| 201601244 | Ayrshire and Arran NHS Board | Health | Upheld | 1 Sep 2016 |
| 201505989 | Ayrshire and Arran NHS Board | Health | Upheld | 1 May 2016 |
| 201500514 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | Health | Upheld | 1 Nov 2015 |
| 201406408 | Shetland NHS Board | Health | Partly Upheld | 1 Oct 2015 |
| 201403967 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Health | Not Upheld | 1 Jun 2015 |
| 201400278 | Lanarkshire NHS Board | Health | Upheld | 1 Nov 2014 |
| 201304311 | Grampian NHS Board | Health | Not Upheld | 1 Sep 2014 |
| 201304590 | NHS 24 | Health | Not Upheld | 1 Sep 2014 |
| 201303126 | Scottish Ambulance Service | Health | Not Upheld | 1 Sep 2014 |
| 201301549 | Forth Valley NHS Board | Health | Not Upheld | 1 Sep 2014 |
| 201304022 | Lothian NHS Board | Health | Not Upheld | 1 Sep 2014 |
| 201301378 | Lothian NHS Board | Health | Partly Upheld | 1 Aug 2014 |
| 201304679 | A Medical Practice in the Lothian NHS Board area | Health | Upheld | 1 Jul 2014 |
| 201302916 | Greater Glasgow and Clyde NHS Board | Health | Upheld | 1 Jul 2014 |
| 201301524 | NHS 24 | Health | Upheld | 1 Jul 2014 |
| 201301507 | A Medical Practice in the Grampian NHS Board area | Health | Not Upheld | 1 Jun 2014 |
| 201301094 | Greater Glasgow and Clyde NHS Board | Health | Not Upheld | 1 Feb 2014 |
| 201301139 | A Dentist in the Lothian NHS Board area | Health | Upheld | 1 Jan 2014 |
| 201301493 | Ayrshire and Arran NHS Board | Health | Not Upheld | 1 Dec 2013 |
| 201204717 | Lothian NHS Board | Health | Not Upheld | 1 Nov 2013 |
| 201300812 | Lothian NHS Board | Health | Not Upheld | 1 Sep 2013 |
| 201202334 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | Health | Upheld | 1 Aug 2013 |
| 201202635 | Greater Glasgow and Clyde NHS Board | Health | Not Upheld | 1 Aug 2013 |
| 201200309 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | Health | Not Upheld | 1 Jul 2013 |