Source · Ombudsman decisions
SPSO Individual Decisions
7,970 total decisions
7,745 investigated
2,223 upheld
54% upheld of investigated
Years: Jun 2011–Jun 2026
7,970 published decisions from the Scottish Public Services Ombudsman. The Scottish Public Services Ombudsman investigates complaints about public services in Scotland — councils, the NHS, housing associations, and Scottish Government agencies. Source: spso.org.uk.
Decisions
| Reference | Organisation | Sector | Outcome | Date |
|---|---|---|---|---|
| 202305765 | Ayrshire and Arran NHS Board | Health | Upheld | 1 Jul 2025 |
| 202410666 | A Medical Practice in the Ayrshire and Arran NHS Board area | Health | Upheld | 1 Jul 2025 |
| 202308827 | Lothian NHS Board - Acute Services Division | Health | Upheld | 1 Jun 2025 |
| 202400979 | Lothian NHS Board - Acute Services Division | Health | Not Upheld | 1 Jun 2025 |
| 202302300 | A Medical Practice in the Grampian NHS Board area | Health | Upheld | 1 Jun 2025 |
| 202403923 | Ayrshire and Arran NHS Board | Health | Partly Upheld | 1 Jun 2025 |
| 202305278 | Grampian NHS Board | Health | Upheld | 1 Jun 2025 |
| 202210656 | A GP Practice in the Grampian NHS Board area | Health | Upheld | 1 May 2025 |
| 202302913 | Lothian NHS Board - Acute Services Division | Health | Partly Upheld | 1 Apr 2025 |
| 202309997 | Grampian NHS Board | Health | Upheld | 1 Mar 2025 |
| 202304800 | Lothian NHS Board | Health | Upheld | 1 Mar 2025 |
| 202303631 | Grampian NHS Board | Health | Upheld | 1 Mar 2025 |
| 202302813 | Grampian NHS Board | Health | Upheld | 1 Feb 2025 |
| 202303944 | A Dentist in the Grampian NHS Board area | Health | Upheld | 1 Jan 2025 |
| 202305141 | A GP Practice in the Ayrshire and Arran NHS Board area | Health | Upheld | 1 Jan 2025 |
| 202304367 | Lothian NHS Board | Health | Partly Upheld | 1 Dec 2024 |
| 202301188 | Lothian NHS Board - Acute Division | Health | Partly Upheld | 1 Dec 2024 |
| 202208872 | Lothian NHS Board - Acute Division | Health | Upheld | 1 Nov 2024 |
| 202301420 | Lothian NHS Board - Acute Division | Health | Not Upheld | 1 Nov 2024 |
| 202304116 | A dentist in the Ayrshire & Arran NHS Board area | Health | Partly Upheld | 1 Oct 2024 |
| 202210099 | Grampian NHS Board | Health | Upheld | 1 Sep 2024 |
| 202208173 | Grampian NHS Board | Health | Upheld | 1 Sep 2024 |
| 202301757 | Ayrshire and Arran NHS Board | Health | Upheld | 1 Sep 2024 |
| 202303330 | Lothian NHS Board - Acute Division | Health | Upheld | 1 Sep 2024 |
| 202208467 | Lothian NHS Board - Acute Division | Health | Upheld | 1 Sep 2024 |