Ms B complained about care and treatment provided by Betsi Calwaladr University Health Board in relation to screening received prior to being diagnosed with breast cancer. She said that the Health Board investigated her concerns before she was able to submit a formal complaint.
The Ombudsman said that the Health Board’s response did not address the full extent of Ms B’s concerns.
The Ombudsman sought and gained the Health Board’s agreement to within 4 weeks, apologise to Ms B for any confusion around the complaints process and set out the scope of her complaint. Then within 8 weeks of Ms B submitting her complaint, to investigate and provide a formal response to these concerns.