Source · PSOW (Public Services Ombudsman for Wales)

Carmarthenshire County Council

PSOW (Public Services Ombudsman for Wales) Resolved / Early Resolution Reference PSOW-202405925 Sector Local Government Category Safeguarding Decided 07 March 2025

View Carmarthenshire County Council scorecard

Care safeguarding systems Missed Child Safeguarding Referrals Child to adult safeguarding transition

Full decision

Miss A complained about how Carmarthenshire County Council (“the Council”) dealt with safeguarding concerns she reported regarding her daughter.

Miss A said that the Council failed to share a report with her from May 2024. The Independent Investigation taken into her concerns upheld this aspect of her complaint.

The Ombudsman recognised that the Council had still not shared this report with her, despite the complaint being upheld.

The Ombudsman sought and gained the Council’s agreement to within 4 weeks offer Miss A an apology and send her a copy of the report.

View original on PSOW (Public Servic… website

Other decisions involving Carmarthenshire County Council

Reference	Date	Summary	Outcome
PSOW-202509170	24 Apr 2026	Mrs C complained about the care that Carmarthenshire County Council provided to her children, who are in foster care. She …	Resolved / Early Resolution
PSOW-202406493	23 Mar 2026	We investigated Mrs A’s complaint about whether the Council adhered to the appropriate guidelines, regulations and associated code of practice …	Partly Upheld
PSOW-202510295	17 Mar 2026	Mrs B complained that Carmarthenshire County Council failed to adequately address her complaint about damp and large cracks in her …	Resolved / Early Resolution
PSOW-202510374	11 Mar 2026	Mr H complained about the quality of his daughter’s swimming lessons and a failure by Carmarthenshire County Council to respond …	Resolved / Early Resolution
PSOW-202506194	01 Dec 2025	Mr A complained that Carmarthenshire County Council had failed to fully respond to his Social Services complaints. The Ombudsman found …	Resolved / Early Resolution

View all decisions for this organisation

Source decision Back to decisions list