Source · PSOW (Public Services Ombudsman for Wales)

Carmarthenshire County Council

PSOW (Public Services Ombudsman for Wales) Resolved / Early Resolution Reference PSOW-202405925 Sector Local Government Category Safeguarding Decided 07 March 2025

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Care safeguarding systems Missed Child Safeguarding Referrals Child to adult safeguarding transition

Full decision

Miss A complained about how Carmarthenshire County Council (“the Council”) dealt with safeguarding concerns she reported regarding her daughter.

Miss A said that the Council failed to share a report with her from May 2024. The Independent Investigation taken into her concerns upheld this aspect of her complaint.

The Ombudsman recognised that the Council had still not shared this report with her, despite the complaint being upheld.

The Ombudsman sought and gained the Council’s agreement to within 4 weeks offer Miss A an apology and send her a copy of the report.

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Other decisions involving Carmarthenshire County Council

Reference	Date	Summary	Outcome
PSOW-202600658	26 Jun 2026	Ms A complained that Carmarthenshire County Council failed to respond to concerns with its Safeguarding Process. The Ombudsman found there …	Resolved / Early Resolution
PSOW-202601663	09 Jun 2026	Mr B complained that Carmarthenshire County Council failed to respond to his Stage 2 complaint. The Ombudsman found that although …	Resolved / Early Resolution
PSOW-202510343	21 May 2026	Mr L complained that Carmarthenshire County Council failed to properly deal with his reports about noise and antisocial behaviour from …	Resolved / Early Resolution
PSOW-202509170	24 Apr 2026	Mrs C complained about the care that Carmarthenshire County Council provided to her children, who are in foster care. She …	Resolved / Early Resolution
PSOW-202406493	23 Mar 2026	We investigated Mrs A’s complaint about whether the Council adhered to the appropriate guidelines, regulations and associated code of practice …	Partly Upheld

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