Miss S complained that Aneurin Bevan University Health Board failed to respond to her complaint, concerning the withdrawl of her care and treatment and arguing with her in front of patients, which was made in April 2024.
The Ombudsman found that the Health Board failed to write to Miss S during its investigation to keep her updated with its investigation. This caused frustration and uncertainty for Miss S. She decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Health Board’s agreement to write to Miss S, within two weeks, to apologise for failing to keep her updated and offer £100 for the inconvenience.