Mrs A complained about the care and treatment that her husband received. Specifically, she said that the Health Board had failed to respond to all of her concerns about his treatment and discharge.
The Ombudsman decided that the Health Board had provided a response to Mrs A’s complaint. In making her complaint to the Ombudsman, it was note that Mrs A had raised questions which she had not previously raised in her initial complaint to the Health Board. The Ombudsman concluded that the Health Board had not had an opportunity to respond to all of Mrs A’s concerns. She decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Health Board’s agreement that, within 6 weeks, it would write a letter to Mrs A in response to the outstanding questions.