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Ms A complained about inadequacies in the support that Social Services had provided to her children. She was also dissatisfied with the initial complaint response she had received from the Council.
The Ombudsman considered that the Council’s response was not sufficiently robust. The Council agreed to appoint an external independent Stage 2 investigator to investigate Ms A’s concerns.
| Reference | Date | Summary | Outcome |
|---|---|---|---|
| PSOW-202509808 | 29 Apr 2026 | Miss A complained that Pembrokeshire County Council failed to take appropriate action to address ongoing disrepair in her home, including … | Resolved / Early Resolution |
| PSOW-202505334 | 17 Dec 2025 | Miss A & Ms A complained about Pembrokeshire County Council’s decision to grant planning permission to a neighbouring property. When … | Resolved / Early Resolution |
| PSOW-202409144 | 12 Jun 2025 | Mrs A complained because she was unhappy with Pembrokeshire County Council’s (‘the Council’) failure to move her from her current … | Resolved / Early Resolution |
| PSOW-202406444 | 12 Mar 2025 | Mr A complained that Pembrokeshire County Council (“the Council”) had failed to investigate and repair damp and mould issues at … | Resolved / Early Resolution |
| PSOW-202300186 | 09 Jan 2025 | The Ombudsman received a self-referred complaint from a Member (“the Former Member”) of Pembrokeshire County Council (“the Council”) that he … | Other |