Source · PSOW (Public Services Ombudsman for Wales)

Swansea Bay University Health Board

PSOW (Public Services Ombudsman for Wales) Not Upheld Reference PSOW-202307594 Sector Health Category Patient list issues Decided 28 November 2024

View Swansea Bay University Health Board scorecard

Full decision

Miss C complained on behalf of her son, B, about the treatment he received for obsessive compulsive disorder (“OCD” – a mental health condition where a person has obsessive thoughts and compulsive behaviours). The investigation considered whether the decision not to prescribe B with medication to treat his OCD in September 2022, was clinically appropriate.

The investigation found that the decision not to prescribe B medication was in line with the relevant guidance and was therefore clinically appropriate. The Ombudsman did not uphold this complaint.

View original on PSOW (Public Servic… website

Other decisions involving Swansea Bay University Health Board

Reference Date Summary Outcome
PSOW-202601482 23 Jun 2026 Miss B complained that Swansea Bay University Health Board failed to provide a response to her complaint, which she made … Resolved / Early Resolution
PSOW-202501900 19 Jun 2026 Mrs N complained about the care provided to her mother, Mrs L, during Mrs L’s attendance at the Emergency Department … Partly Upheld
PSOW-202600416 27 May 2026 Complaint about the care and treatment provided by Swansea Bay University Health Board during pregnancy and the birth of their … Resolved / Early Resolution
PSOW-202510769 30 Apr 2026 Ms A complained that Swansea Bay University Health Board had failed to keep her updated on the progress of her … Resolved / Early Resolution
PSOW-202510036 28 Apr 2026 Miss A complained that Swansea Bay University Health Board had not fully addressed her complaint about care and treatment provided … Resolved / Early Resolution
View all decisions for this organisation