Source · PSOW (Public Services Ombudsman for Wales)

Aneurin Bevan University Health Board

PSOW (Public Services Ombudsman for Wales) Withdrawn Reference PSOW-202304269 Sector Health Category Continuing care Decided 17 October 2024

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Full decision

The investigation considered Mr A’s complaint regarding Aneurin Bevan University Health Board’s (“the Health Board”) consideration of his claim for retrospective NHS Continuing Healthcare (“CHC”) funding, in respect of the late Mrs B which, he said, was flawed. In particular, Mr A said that the Independent Review Panel (“the IRP”) failed to consider, or refer to, relevant evidence and the family’s submissions, and failed to properly apply the correct eligibility tests.

The investigation found that the composition, arrangement and actions of the IRP were in line with the Continuing NHS Health Care: The National Framework for Implementation in Wales. The IRP had access to, considered and deliberated the relevant evidence (which included the written evidence and oral submissions made by the family). The IRP also applied the correct eligibility tests when coming to its decision. The complaint was therefore not upheld.

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Other decisions involving Aneurin Bevan University Health Board

Reference Date Summary Outcome
PSOW-202600161 28 Apr 2026 Ms Y complained that Aneurin Bevan University Health Board failed to respond to her complaint submitted in August 2025 and … Resolved / Early Resolution
PSOW-202502263 20 Apr 2026 Mr F complained about the care his father, Mr G, received from the Health Board following a diagnosis of an … Not Upheld
PSOW-202511097 20 Apr 2026 Miss B complained that Aneurin Bevan University Health Board failed to provide a response to her complaint, which she made … Resolved / Early Resolution
PSOW-202509251 08 Apr 2026 Ms A complained about the care she received from Aneurin Bevan University Health Board (“the Health Board”) in December 2025. … Resolved / Early Resolution
PSOW-202510582 07 Apr 2026 Ms A and Mr B complained that Aneurin Bevan University Health Board failed to respond to the complaint submitted regarding … Resolved / Early Resolution
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