Source · PSOW (Public Services Ombudsman for Wales)

Aneurin Bevan University Health Board

PSOW (Public Services Ombudsman for Wales) Withdrawn Reference PSOW-202304269 Sector Health Category Continuing care Decided 17 October 2024

View Aneurin Bevan University Health Board scorecard

Full decision

The investigation considered Mr A’s complaint regarding Aneurin Bevan University Health Board’s (“the Health Board”) consideration of his claim for retrospective NHS Continuing Healthcare (“CHC”) funding, in respect of the late Mrs B which, he said, was flawed. In particular, Mr A said that the Independent Review Panel (“the IRP”) failed to consider, or refer to, relevant evidence and the family’s submissions, and failed to properly apply the correct eligibility tests.

The investigation found that the composition, arrangement and actions of the IRP were in line with the Continuing NHS Health Care: The National Framework for Implementation in Wales. The IRP had access to, considered and deliberated the relevant evidence (which included the written evidence and oral submissions made by the family). The IRP also applied the correct eligibility tests when coming to its decision. The complaint was therefore not upheld.

View original on PSOW (Public Servic… website

Other decisions involving Aneurin Bevan University Health Board

Reference Date Summary Outcome
PSOW-202600070 25 Jun 2026 Ms A complained about the care and treatment received by her late husband while admitted to hospital (“the Hospital”). Ms … Resolved / Early Resolution
PSOW-202509410 18 Jun 2026 Mrs A complained about her husband’s management and care at the Grange Hospital during his admission in 2025. Mr A … Resolved / Early Resolution
PSOW-202502459 17 Jun 2026 Ms B is prelingually deaf (deafness that occurs before learning speech and language). She complained about the care she received … Partly Upheld
PSOW-202601356 12 Jun 2026 Mr A complained that Aneurin Bevan University Health Board failed to respond to a complaint he submitted in September 2025 … Resolved / Early Resolution
PSOW-202600487 08 Jun 2026 Mrs B complained that the Health Board did not appropriately investigate her late father’s possible Stevens-Johnson Syndrome and that it … Resolved / Early Resolution
View all decisions for this organisation