Source · PSOW (Public Services Ombudsman for Wales)

Aneurin Bevan University Health Board

PSOW (Public Services Ombudsman for Wales) Resolved / Early Resolution Reference PSOW-202303257 Sector Health Category Health Decided 30 August 2023

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Patient safety governance

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Ms V complained that Aneurin Bevan University Health Board had failed to respond to a complaint she submitted in September 2022.

The Ombudsman decided that there had been a significant delay in the Health Board’s response and this caused inconvenience and frustration for Ms V. The Ombudsman decided to settle the complaint without an investigation.

The Ombudsman sought and gained the Health Board’s agreement to apologise to Ms Vand offer her redress of £75 in recognition of the delays. The Health Board also agreed to provide the complaint response within one week.

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Other decisions involving Aneurin Bevan University Health Board

Reference	Date	Summary	Outcome
PSOW-202600161	28 Apr 2026	Ms Y complained that Aneurin Bevan University Health Board failed to respond to her complaint submitted in August 2025 and …	Resolved / Early Resolution
PSOW-202502263	20 Apr 2026	Mr F complained about the care his father, Mr G, received from the Health Board following a diagnosis of an …	Not Upheld
PSOW-202511097	20 Apr 2026	Miss B complained that Aneurin Bevan University Health Board failed to provide a response to her complaint, which she made …	Resolved / Early Resolution
PSOW-202509251	08 Apr 2026	Ms A complained about the care she received from Aneurin Bevan University Health Board (“the Health Board”) in December 2025. …	Resolved / Early Resolution
PSOW-202510582	07 Apr 2026	Ms A and Mr B complained that Aneurin Bevan University Health Board failed to respond to the complaint submitted regarding …	Resolved / Early Resolution

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