Source · PSOW (Public Services Ombudsman for Wales)

Aneurin Bevan University Health Board

PSOW (Public Services Ombudsman for Wales) Resolved / Early Resolution Reference PSOW-202303257 Sector Health Category Health Decided 30 August 2023

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Patient safety governance

Full decision

Ms V complained that Aneurin Bevan University Health Board had failed to respond to a complaint she submitted in September 2022.

The Ombudsman decided that there had been a significant delay in the Health Board’s response and this caused inconvenience and frustration for Ms V. The Ombudsman decided to settle the complaint without an investigation.

The Ombudsman sought and gained the Health Board’s agreement to apologise to Ms Vand offer her redress of £75 in recognition of the delays. The Health Board also agreed to provide the complaint response within one week.

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Other decisions involving Aneurin Bevan University Health Board

Reference	Date	Summary	Outcome
PSOW-202503012	09 Jul 2026	Ms K complained that her mother’s, Ms P, NEWS (National Early Warning Score – a standardised scoring system used by …	Not Upheld
PSOW-202601295	02 Jul 2026	Miss C complained that Aneurin Bevan University Health Board failed to properly investigate all elements of her complaint. The Ombudsman …	Resolved / Early Resolution
PSOW-202600070	25 Jun 2026	Ms A complained about the care and treatment received by her late husband while admitted to hospital (“the Hospital”). Ms …	Resolved / Early Resolution
PSOW-202509410	18 Jun 2026	Mrs A complained about her husband’s management and care at the Grange Hospital during his admission in 2025. Mr A …	Resolved / Early Resolution
PSOW-202502459	17 Jun 2026	Ms B is prelingually deaf (deafness that occurs before learning speech and language). She complained about the care she received …	Partly Upheld

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