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Ms E complained that Hywel Dda University Health Board failed to respond to a complaint she submitted in August 2022.
The Ombudsman found there had been a significant delay in the Health Board concluding its investigation. This caused additional frustration and uncertainty for Ms E.
The Ombudsman decided to settle the complaint without an investigation. She sought and gained the Health Board’sagreement to issue its complaint response within 4 weeks.
| Reference | Date | Summary | Outcome |
|---|---|---|---|
| PSOW-202602530 | 23 Jul 2026 | Miss P complained that Hywel Dda University Health Board had not provided a response to her complaint, which she made … | Resolved / Early Resolution |
| PSOW-202602252 | 22 Jul 2026 | Dr B complained that Hywel Dda University Health Board had not provided a response to her complaint, which she made … | Resolved / Early Resolution |
| PSOW-202600330 | 20 Jul 2026 | Mrs A complained about the care and treatment her late husband received from Hywel Dda University Health Board. She said … | Resolved / Early Resolution |
| PSOW-202602923 | 20 Jul 2026 | Ms B complained that Hywel Dda University Health Board had not provided a response to her complaint, which she made … | Resolved / Early Resolution |
| PSOW-202503509 | 14 Jul 2026 | The Ombudsman investigated Mrs A’s complaint about whether the nursing care her mother, Mrs B, received at South Pembrokeshire Hospital … | Not Upheld |