Mr X complained that Hywel Dda University Health Board had not provided him with a response to the complaint he submitted in October 2020.
The Ombudsman decided that there had been a substantial delay in the Health Board’s complaint response, which led Mr X to contact the Ombudsman. She said this caused frustration to Mr X and decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Health Board’s agreement to issue its complaint response and apologise for the delay within 4 weeks. It also agreed to pay Mr X financial redress of £250 in recognition of the time and trouble he had expended.