Mr W complained that Welsh Ambulance Services NHS Trust had failed to respond to the complaint he submitted in July 2022.
The Ombudsman decided that there had been a delay in WAST’s response and this had caused inconvenience and frustration for Mr W. The Ombudsman decided to settle the complaint without an investigation.
The Ombudsman sought and gained WAST’s agreement to apologise to Mr W and provide him with a complaint response within 7 weeks.