Mr A complained that Hywel Dda University Health Board had failed to provide him with a response to the complaint he submitted in June 2022.
The Ombudsman decided that there had been a significant delay in the Health Board’s response which caused inconvenience and frustration for Mr A. The Ombudsman decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Health Board’s agreement to apologise to Mr A and offer him a financial payment of £50 in recognition of the delay. The Health Board also agreed to issue the complaint response within 4 weeks.