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Miss I complained that Aneurin Bevan University Health Board had failed to provide a response to the complaint she made in February 2022.
The Ombudsman found that the Health Board had not provided a complaint response and there had been a delay in identifying the need to obtain consent to access medical records from an alternative health board.
The Ombudsman sought and gained the Health Boards agreement to provide monthly updates to Miss I.
| Reference | Date | Summary | Outcome |
|---|---|---|---|
| PSOW-202503012 | 09 Jul 2026 | Ms K complained that her mother’s, Ms P, NEWS (National Early Warning Score – a standardised scoring system used by … | Not Upheld |
| PSOW-202601295 | 02 Jul 2026 | Miss C complained that Aneurin Bevan University Health Board failed to properly investigate all elements of her complaint. The Ombudsman … | Resolved / Early Resolution |
| PSOW-202600070 | 25 Jun 2026 | Ms A complained about the care and treatment received by her late husband while admitted to hospital (“the Hospital”). Ms … | Resolved / Early Resolution |
| PSOW-202509410 | 18 Jun 2026 | Mrs A complained about her husband’s management and care at the Grange Hospital during his admission in 2025. Mr A … | Resolved / Early Resolution |
| PSOW-202502459 | 17 Jun 2026 | Ms B is prelingually deaf (deafness that occurs before learning speech and language). She complained about the care she received … | Partly Upheld |