Source · PSOW (Public Services Ombudsman for Wales)

Wrexham County Borough Council

PSOW (Public Services Ombudsman for Wales) Resolved / Early Resolution Reference PSOW-202205697 Sector Local Government Category Housing Decided 06 December 2022

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Homeless family out-of-area Domestic abuse accommodation support

Full decision

Mr X complained that the Council had not provided him with a response to the complaint he submitted to it in June 2022.

The Ombudsman decided that there had been a delay in the Council’s complaint response, which led Mr X to contact the Ombudsman. She decided to settle the complaint without an investigation.

The Ombudsman sought and gained the Council’s agreement to issue its complaint response and apologise for the delay. It also agreed to pay Mr X redress of £100 in recognition of the time and trouble he had expended.

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Other decisions involving Wrexham County Borough Council

Reference	Date	Summary	Outcome
PSOW-202200187	—	The Ombudsman received a complaint that a Member (“the Member”) of Wrexham County Borough Council (“the Council”) had breached the …	Not Upheld
PSOW-202506043	21 Jan 2026	Mr C complained that Wrexham Council had refused to repair a damaged water pipe, leading to dampness in his property. …	Resolved / Early Resolution
PSOW-202501004	07 Aug 2025	Mr C complained that Wrexham County Borough Council failed to take enforcement action in relation to a development adjacent to …	Resolved / Early Resolution
PSOW-202500279	22 Jul 2025	Miss A complained about how the Council had determined her application for a disabled facilities grant (“DFG”). Miss A said …	Resolved / Early Resolution
PSOW-202305850/202305851/202305851	18 Jul 2025	The Complainant, who held a governance role within Wrexham County Council (“the Council”), alleged that 3 Council members (“the 3 …	Not Upheld

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