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Mr X complained that he had not received a date for a meeting with the Trust regarding his outstanding concerns about the delay in an ambulance attending to his late mother.
The Ombudsman found that although the Trust had explained the reasons for the delay, the Trust had not set a date for a meeting with Mr X.
The Trust agreed to make the necessary arrangements to hold a meeting to discuss Mr X’s outstanding concerns within 4 weeks, as an alternative to the Ombudsman investigating it.
| Reference | Date | Summary | Outcome |
|---|---|---|---|
| PSOW-202309055 | 12 Mar 2024 | Mrs N explained that she and her family made numerous calls to 999 and the 111 service on behalf of … | Resolved / Early Resolution |
| PSOW-202307929 | 20 Feb 2024 | Ms B complained that she was dissatisfied with Welsh Ambulance Services NHS Trust’s complaint response. The Ombudsman decided that WAST … | Resolved / Early Resolution |
| PSOW-202202481 | 26 Jan 2024 | Mrs A complained about Welsh Ambulance Services NHS Trust (“WAST”) and Swansea Bay University Health Board (“the Health Board”). The … | Upheld |
| PSOW-202204639 | 25 Jan 2024 | We investigated a complaint by Mr A about the delay in obtaining an Out of Hours GP visit for his … | Upheld |
| PSOW-202302509 | 18 Jan 2024 | Ms Z complained about the appropriateness of the categorisation given by Welsh Ambulance Services NHS Trust (“the Trust”) to an … | Other |