Clinical treatment outside hospital; GP : A GP Practice in the area of Betsi Cadwaladr University Health Board Report Date 01/12/2022 Case Against A GP Practice in the area of Betsi Cadwaladr University Health Board Subject Clinical treatment outside hospital; GP Case Reference Number 202204341 Outcome Early resolution Ms X complained that she was dissatisfied with the response which the Practice had provided to her complaint.
The Ombudsman noted that Ms X had asked the Practice to respond to several questions set out in her complaint letter. The Ombudsman was not satisfied that the Practice’s response had, in fact, adequately addressed all the issues raised. The Ombudsman considered it would be helpful for Ms X to receive a further written response. She decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Practice’s agreement to provide Ms X with a full written response within 30 working days.