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Mr X complained that the Council did not respond to his request to escalate his Environmental Health complaint to Stage 2 of its complaint process.
The Ombudsman contacted the Council, and it agreed to provide a response to Mr X’s complaint by 8 November 2022. It also agreed to apologise to Mr X for the delay and issue a time and trouble payment of £50.
The Ombudsman accepted this as an alternative to investigating the complaint.
| Reference | Date | Summary | Outcome |
|---|---|---|---|
| PSOW-202408920 | 06 Mar 2026 | Mr B complained about whether Neath Port Talbot Council responded appropriately to reports of noise he made regarding a development … | Partly Upheld |
| PSOW-202508139 | 13 Feb 2026 | Mr A complained about Neath Port Talbot Council’s handling of his complaint regarding its failure to issue an amended Individual … | Resolved / Early Resolution |
| PSOW-202508773 | 06 Feb 2026 | Mrs A complained regarding the construction of a garage near her property. The Ombudsman found that the Council had not … | Resolved / Early Resolution |
| PSOW-202508038 | 22 Dec 2025 | Miss A complained that Neath Port Talbot Council failed to escalate or respond to her concerns about its refusal to … | Resolved / Early Resolution |
| PSOW-202503849 | 06 Oct 2025 | Ms A complained about her experience with a social worker that she has dealt with since 2023. Ms A’s complaint … | Resolved / Early Resolution |