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Mr X complained that the Council did not complete agreed road works to rectify potholes on a road leading to his property.
The Ombudsman contacted the Council, and it agreed to provide a written apology to Mr X for the delay. It will also provide assurances that the works will be complete by the end of October 2022.
The Ombudsman considered this to be a sufficient resolution as an alternative to investigating the complaint.
| Reference | Date | Summary | Outcome |
|---|---|---|---|
| PSOW-202200187 | — | The Ombudsman received a complaint that a Member (“the Member”) of Wrexham County Borough Council (“the Council”) had breached the … | Not Upheld |
| PSOW-202506043 | 21 Jan 2026 | Mr C complained that Wrexham Council had refused to repair a damaged water pipe, leading to dampness in his property. … | Resolved / Early Resolution |
| PSOW-202501004 | 07 Aug 2025 | Mr C complained that Wrexham County Borough Council failed to take enforcement action in relation to a development adjacent to … | Resolved / Early Resolution |
| PSOW-202500279 | 22 Jul 2025 | Miss A complained about how the Council had determined her application for a disabled facilities grant (“DFG”). Miss A said … | Resolved / Early Resolution |
| PSOW-202305850/202305851/202305851 | 18 Jul 2025 | The Complainant, who held a governance role within Wrexham County Council (“the Council”), alleged that 3 Council members (“the 3 … | Not Upheld |