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Mr X complained that the Council did not complete agreed road works to rectify potholes on a road leading to his property.
The Ombudsman contacted the Council, and it agreed to provide a written apology to Mr X for the delay. It will also provide assurances that the works will be complete by the end of October 2022.
The Ombudsman considered this to be a sufficient resolution as an alternative to investigating the complaint.
| Reference | Date | Summary | Outcome |
|---|---|---|---|
| PSOW-202200187 | — | The Ombudsman received a complaint that a Member (“the Member”) of Wrexham County Borough Council (“the Council”) had breached the … | Not Upheld |
| PSOW-202600953 | 17 Jul 2026 | Ms A complained that the Council had not taken her complaint seriously. She complained about the conduct of a social … | Resolved / Early Resolution |
| PSOW-202601297 | 14 Jul 2026 | Mr A complained that Wrexham County Borough Council failed to complete the repairs to the road he raised concerns about. … | Resolved / Early Resolution |
| PSOW-202410207 | 21 May 2026 | The Ombudsman’s investigation found that there was no evidence that the quality of repairs failed to meet the required standards. … | Partly Upheld |
| PSOW-202600735 | 18 May 2026 | Miss A complained that she was dissatisfied with Wrexham County Borough Council’s response to her complaint about temporary hotel accommodation … | Resolved / Early Resolution |