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Mr X complained that the Health Board refused to commence Life Story Work until he was in a stable placement.
The Ombudsman noted that Life Story Work formed part of a Court Order and advised Mr X that he should report a potential breach of the Order to the Court.
The Ombudsman sought and agreed with the Health Board that it would write to Mr X within one calendar month with a meaningful update on its position and explain why it cannot offer Life Story Work.
| Reference | Date | Summary | Outcome |
|---|---|---|---|
| PSOW-202600161 | 28 Apr 2026 | Ms Y complained that Aneurin Bevan University Health Board failed to respond to her complaint submitted in August 2025 and … | Resolved / Early Resolution |
| PSOW-202502263 | 20 Apr 2026 | Mr F complained about the care his father, Mr G, received from the Health Board following a diagnosis of an … | Not Upheld |
| PSOW-202511097 | 20 Apr 2026 | Miss B complained that Aneurin Bevan University Health Board failed to provide a response to her complaint, which she made … | Resolved / Early Resolution |
| PSOW-202509251 | 08 Apr 2026 | Ms A complained about the care she received from Aneurin Bevan University Health Board (“the Health Board”) in December 2025. … | Resolved / Early Resolution |
| PSOW-202510582 | 07 Apr 2026 | Ms A and Mr B complained that Aneurin Bevan University Health Board failed to respond to the complaint submitted regarding … | Resolved / Early Resolution |