Ms S complained that there had been communication failures regarding her concerns, and that she had had no communication from the Health Board since July 2022. Ms S further complained that despite contacting the Health Board for an update, no response had been issued to date.
The Ombudsman was concerned that Ms S had not yet received a response to her concerns and contacted the Health Board. The Ombudsman sought and obtained the Health Board’s agreement to provide Ms S with an apology and a formal response within 30 working days.