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Miss X complained that the Health Board had failed to respond to her complaint about her late father’s care and treatment within its stipulated 6 month timeframe.
The Ombudsman decided that the Health Board should provide Miss X with a written response (within 4 weeks) to address her complaint which should include an apology for the delay.
The Ombudsman considered this to be an appropriate resolution to the complaint instead of conducting an investigation.
| Reference | Date | Summary | Outcome |
|---|---|---|---|
| PSOW-202511024 | 29 Apr 2026 | Mr A complained that Hywel Dda University Health Board failed to respond to his complaint. The Ombudsman found that the … | Resolved / Early Resolution |
| PSOW-202600101 | 24 Apr 2026 | Miss A complained that Hywel Dda University Health Board failed to issue her a formal complaint response regarding the treatment … | Resolved / Early Resolution |
| PSOW-202510921 | 14 Apr 2026 | Ms A complained that Hywel Dda University Health Board failed to issue a response to her complaint which, she made … | Resolved / Early Resolution |
| PSOW-202510774 | 14 Apr 2026 | Ms C complained that Hywel Dda University Health Board failed to issue a response to her complaint which she made … | Resolved / Early Resolution |
| PSOW-202510057 | 07 Apr 2026 | Ms A complained about the delays she has experienced waiting for treatment for her cataracts by Hywel Dda University Health … | Resolved / Early Resolution |