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Miss X complained that the Health Board had failed to respond to her complaint about her late father’s care and treatment within its stipulated 6 month timeframe.
The Ombudsman decided that the Health Board should provide Miss X with a written response (within 4 weeks) to address her complaint which should include an apology for the delay.
The Ombudsman considered this to be an appropriate resolution to the complaint instead of conducting an investigation.
| Reference | Date | Summary | Outcome |
|---|---|---|---|
| PSOW-202602530 | 23 Jul 2026 | Miss P complained that Hywel Dda University Health Board had not provided a response to her complaint, which she made … | Resolved / Early Resolution |
| PSOW-202602252 | 22 Jul 2026 | Dr B complained that Hywel Dda University Health Board had not provided a response to her complaint, which she made … | Resolved / Early Resolution |
| PSOW-202602923 | 20 Jul 2026 | Ms B complained that Hywel Dda University Health Board had not provided a response to her complaint, which she made … | Resolved / Early Resolution |
| PSOW-202600330 | 20 Jul 2026 | Mrs A complained about the care and treatment her late husband received from Hywel Dda University Health Board. She said … | Resolved / Early Resolution |
| PSOW-202503509 | 14 Jul 2026 | The Ombudsman investigated Mrs A’s complaint about whether the nursing care her mother, Mrs B, received at South Pembrokeshire Hospital … | Not Upheld |