Ms X complained about the investigations, diagnosis and treatment by the Orthopaedic department after she injured her leg during a fall. She was concerned that the Health Board had not properly responded to the complaint and that she was experiencing ongoing problems.
The Ombudsman found that there were aspects of the complaint that the Health Board had not responded to.
The Health Board therefore agreed to the following: 1. It will provide a further response to Ms X within 30 working days of the date of this letter (covering issues outlined in further detail in the decision letter).
2. The Health Board also reiteratied its offer to refer Ms X for a second orthopaedic opinion concerning the current working diagnosis and any proposed treatment.