Mrs A complained to Aneurin Bevan Health Board about its decision to discharge her father from hospital without thoroughly investigating his heart. Mrs A said that her father was home for 3-4 hours before being re-admitted to hospital via ambulance. Mrs A’s father sadly died following his second admission from a heart attack.
The Ombudsman found that the Health Board had issued its complaint response to Mrs A, but she remained dissatisfied following its receipt. In resolution of her complaint, Mrs A was seeking a meeting with the Health Board to establish what went wrong.
The Ombudsman sought and gained the Health Board’s agreement to contact Mrs A to arrange a meeting to discuss her complaint, within 20 working days.