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Mr X complained about the care and treatment provided to him by the Health Board. He said that it had discharged him inappropriately and without telling him. Mr X also complained about a general lack of support, misdiagnosis and failure to supply adequate care and treatment.
The Ombudsman found that the Health Board had not fully considered the complaints under its complaints policy. He sought and gained the Health Board’s agreement to do so and to respond to Mr X accordingly.
| Reference | Date | Summary | Outcome |
|---|---|---|---|
| PSOW-202506304 | 28 Jul 2026 | Ms A complained about the standard of clinical care provided to her late grandmother, Mrs B, in June and July … | Not Upheld |
| PSOW-202507493 | 28 Jul 2026 | Mr A complained that he had suffered injury resulting from the detachment of a hydration cannula during cataract surgery on … | Not Upheld |
| PSOW-202602210 | 23 Jul 2026 | Mr A complained about the Health Board’s care and treatment in relation to hormone treatment and a subsequent visit to … | Resolved / Early Resolution |
| PSOW-202503905 | 22 Jul 2026 | Ms H complained that her symptoms of stroke were not recognised and treated promptly and appropriately when she attended the … | Partly Upheld |
| PSOW-202602126 | 20 Jul 2026 | Ms B complained that Swansea Bay University Health Board had not provided a response to her complaint, which she made … | Resolved / Early Resolution |