Mrs X complained that the Health Board had not responded to the additional questions posed to it following its Stage Two response issued in October.
The Ombudsman decided that the Health Board should provide Mrs X with a further written response (within 10 working days) to address her additional questions. It should also, for clarity, provide an overview of the components of Mrs X’s complaint which have already been responded to. Finally, it should offer Mrs X an apology for the inconvenience, confusion and need to approach the Ombudsman.
The Ombudsman considered this to be an appropriate resolution to the complaint instead of conducting an investigation.