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Ms X complained that the Health Board had not properly addressed the issues that she had complained about in relation to her care.
The Ombudsman contacted the Health Board and it agreed to: • Investigate the concerns raised by Ms X (both in her correspondence with the Health Board, and in her complaint form to the Ombudsman) and respond formally to these by 8 April 2022.
| Reference | Date | Summary | Outcome |
|---|---|---|---|
| PSOW-202506304 | 28 Jul 2026 | Ms A complained about the standard of clinical care provided to her late grandmother, Mrs B, in June and July … | Not Upheld |
| PSOW-202507493 | 28 Jul 2026 | Mr A complained that he had suffered injury resulting from the detachment of a hydration cannula during cataract surgery on … | Not Upheld |
| PSOW-202602210 | 23 Jul 2026 | Mr A complained about the Health Board’s care and treatment in relation to hormone treatment and a subsequent visit to … | Resolved / Early Resolution |
| PSOW-202503905 | 22 Jul 2026 | Ms H complained that her symptoms of stroke were not recognised and treated promptly and appropriately when she attended the … | Partly Upheld |
| PSOW-202602126 | 20 Jul 2026 | Ms B complained that Swansea Bay University Health Board had not provided a response to her complaint, which she made … | Resolved / Early Resolution |