Mr X complained to the Health Board in July 2021 concerning the care and treatment provided to his late wife. At the time of approaching the Ombudsman in January 2022, Mr X had still not received a response to his complaint.
The Ombudsman contacted the Health Board as he was concerned about the length of time it was taking to conclude its investigation. It advised that the matter was complex, spanning over 6services from 2 different health boards. The complexity, along with the addition pressures the health boards were under, meant that it could not conclude its investigation as it would have expected.
The Health Board agreed to conclude and issue its Putting Things Right response no later than 8 April 2022.