Source · PSOW (Public Services Ombudsman for Wales)

Carmarthenshire County Council

PSOW (Public Services Ombudsman for Wales) Resolved / Early Resolution Reference PSOW-202107140 Sector Local Government Category Care Homes Decided 09 March 2022

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Care home safety and capacity Care home staffing levels

Full decision

Ms X complained that the Council failed to act on her request for a NHS Continuing Care assessment, and also that the Council had yet to respond to her formal complaint made in April 2021.

The Ombudsman was concerned that Ms X had yet to receive a response to her concerns and contacted the Council. As an alternative to an investigation, the Council agreed to provide Ms X with a formal stage 1 response to her complaint by 31 March 2022. The Ombudsman accepted this as a resolution to Ms X’s complaint.

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Other decisions involving Carmarthenshire County Council

Reference	Date	Summary	Outcome
PSOW-202600658	26 Jun 2026	Ms A complained that Carmarthenshire County Council failed to respond to concerns with its Safeguarding Process. The Ombudsman found there …	Resolved / Early Resolution
PSOW-202601663	09 Jun 2026	Mr B complained that Carmarthenshire County Council failed to respond to his Stage 2 complaint. The Ombudsman found that although …	Resolved / Early Resolution
PSOW-202510343	21 May 2026	Mr L complained that Carmarthenshire County Council failed to properly deal with his reports about noise and antisocial behaviour from …	Resolved / Early Resolution
PSOW-202509170	24 Apr 2026	Mrs C complained about the care that Carmarthenshire County Council provided to her children, who are in foster care. She …	Resolved / Early Resolution
PSOW-202406493	23 Mar 2026	We investigated Mrs A’s complaint about whether the Council adhered to the appropriate guidelines, regulations and associated code of practice …	Partly Upheld

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