Source · PSOW (Public Services Ombudsman for Wales)

Carmarthenshire County Council

PSOW (Public Services Ombudsman for Wales) Resolved / Early Resolution Reference PSOW-202107140 Sector Local Government Category Care Homes Decided 09 March 2022

View Carmarthenshire County Council scorecard

Care home safety and capacity Care home staffing levels

Full decision

Ms X complained that the Council failed to act on her request for a NHS Continuing Care assessment, and also that the Council had yet to respond to her formal complaint made in April 2021.

The Ombudsman was concerned that Ms X had yet to receive a response to her concerns and contacted the Council. As an alternative to an investigation, the Council agreed to provide Ms X with a formal stage 1 response to her complaint by 31 March 2022. The Ombudsman accepted this as a resolution to Ms X’s complaint.

View original on PSOW (Public Servic… website

Other decisions involving Carmarthenshire County Council

Reference	Date	Summary	Outcome
PSOW-202509170	24 Apr 2026	Mrs C complained about the care that Carmarthenshire County Council provided to her children, who are in foster care. She …	Resolved / Early Resolution
PSOW-202406493	23 Mar 2026	We investigated Mrs A’s complaint about whether the Council adhered to the appropriate guidelines, regulations and associated code of practice …	Partly Upheld
PSOW-202510295	17 Mar 2026	Mrs B complained that Carmarthenshire County Council failed to adequately address her complaint about damp and large cracks in her …	Resolved / Early Resolution
PSOW-202510374	11 Mar 2026	Mr H complained about the quality of his daughter’s swimming lessons and a failure by Carmarthenshire County Council to respond …	Resolved / Early Resolution
PSOW-202506194	01 Dec 2025	Mr A complained that Carmarthenshire County Council had failed to fully respond to his Social Services complaints. The Ombudsman found …	Resolved / Early Resolution

View all decisions for this organisation

Source decision Back to decisions list