Miss C complained that Newydd Housing Association failed to deal with complaints she raised about anti-social behaviour, health and safety concerns and noise nuisance.
The Ombudsman noted that Newydd Housing Association had not investigated Miss C’s concerns or provided a complaint response.
Newydd Housing Association agreed to undertake the following action: a) Within 10 working days, write to Miss C and offer her the opportunity to raise her concerns and submit a formal complaint.
b) On receipt of Miss C’s complaint, provide a full written complaint response. This will be done within 15 working days.