Ms A complained regarding the lack of care and treatment provided to her late father whilst he was an inpatient at Morriston Hospital. The Health Board responded to her complaint by letter and a summary of investigation carried out by it.
The Ombudsman was not satisfied that the Health Board’s response was thorough enough and answered all of the issues raised by MS A in her complaint letter to it.
The Ombudsman contacted the Health Board and it agreed to 1) Write a letter to Ms A specifically addressing the key issues raised by her under each heading in her original complaint letter to it.
2) Provide her with an accurate, up to date explanation regarding the error on her late father’s discharge notice.
This should be completed within 6 weeks of the date of my decision letter.