Source · PSOW (Public Services Ombudsman for Wales)

Powys County Council

PSOW (Public Services Ombudsman for Wales) Resolved / Early Resolution Reference PSOW-202102696 Sector Local Government Category Adult Social Services Decided 26 August 2021

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Care plan failures Care risk assessment failures

Full decision

Mr X complained that Powys County Council (“the Council”) had refused to progress his complaint to stage 2 of the Social Services complaints procedure.

The Ombudsman was concerned that based on the current information, the Council had decided a stage 2 investigation could not be progressed. In making enquiries with Mr X and the Council, he decided to settle the complaint without investigation.

In settlement of the complaint, the Council agreed to complete a stage 2 investigation by 4 October 2021.

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Other decisions involving Powys County Council

Reference	Date	Summary	Outcome
PSOW-202307747	—	The Ombudsman received a complaint that a member (“the Member”) of Powys County Council (“the Council”) had breached the Code …	Not Upheld
PSOW-202307747	—	The Ombudsman received a complaint that a member (“the Member”) of Powys County Council (“the Council”) had breached the Code …	Not Upheld
PSOW-202511015	23 Apr 2026	Ms D complained that Powys County Council failed to change the appointed investigator into her complaint despite raising concerns about …	Resolved / Early Resolution
PSOW-202509752	10 Mar 2026	Mr A complained that he had not received a Stage 2 complaint response from Powys County Council, within the defined …	Resolved / Early Resolution
PSOW-202501295	27 Jan 2026	Mr A complained that Powys County Council failed to respond to the complaint regarding the length of time to hold …	Resolved / Early Resolution

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