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Mrs X complained about the delay in the Health Board providing her with a further response to address her outstanding concerns in relation to her late father’s care and treatment.
The Ombudsman decided that the Health Board should provide Mrs X with a further full written response (within 4 weeks) to address her outstanding concerns, which letter should include an explanation and an apology for the delay.
The Ombudsman considered this to be an appropriate resolution to the complaint.
| Reference | Date | Summary | Outcome |
|---|---|---|---|
| PSOW-202600161 | 28 Apr 2026 | Ms Y complained that Aneurin Bevan University Health Board failed to respond to her complaint submitted in August 2025 and … | Resolved / Early Resolution |
| PSOW-202502263 | 20 Apr 2026 | Mr F complained about the care his father, Mr G, received from the Health Board following a diagnosis of an … | Not Upheld |
| PSOW-202511097 | 20 Apr 2026 | Miss B complained that Aneurin Bevan University Health Board failed to provide a response to her complaint, which she made … | Resolved / Early Resolution |
| PSOW-202509251 | 08 Apr 2026 | Ms A complained about the care she received from Aneurin Bevan University Health Board (“the Health Board”) in December 2025. … | Resolved / Early Resolution |
| PSOW-202510582 | 07 Apr 2026 | Ms A and Mr B complained that Aneurin Bevan University Health Board failed to respond to the complaint submitted regarding … | Resolved / Early Resolution |