Complaint about prescription script not being ready when complainant says he was told it would be. The script was not signed.
There is also a concern that the complainant covertly records telephone calls with the GP without their consent.
Source · PSOW (Public Services Ombudsman for Wales)
A GP Practice in the area of Hywel Dda University Health Board
PSOW (Public Services Ombudsman for Wales)
Resolved / Early Resolution
Reference PSOW-202100176
Sector Health
Category Clinical treatment outside hospital
Decided 11 May 2021
Full decision
Other decisions involving A GP Practice in the area of Hywel Dda …
| Reference | Date | Summary | Outcome |
|---|---|---|---|
| PSOW-202503510 | 20 Mar 2026 | Ms D complained about the standard of care provided to her late mother, Mrs E, by the GP Practice. Ms … | Resolved / Early Resolution |
| PSOW-202505108 | 09 Jan 2026 | Mr B complained, via an advocate, about a lack of complaint responses and about various aspects of the care and … | Resolved / Early Resolution |
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| PSOW-202503768 | 14 Oct 2025 | Ms X complained that the Surgery failed to provide a response to the complaint she submitted to it in February … | Resolved / Early Resolution |
| PSOW-202404815 | 07 Oct 2025 | Mrs A complained that the GP Practice had failed to provide appropriate care and treatment in relation to swabs and … | Resolved / Early Resolution |