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Mr X complained that he had submitted complaints to the Council on two occasions and had not received an acknowledgement or formal response.
In settlement of the complaint the Council agreed to undertake the following:- By 7 June 2021 Provide Mr X with an apology for the delay in responding to the original email and an explanation as to how the error happened and what has been done to prevent a recurrence Provide a response to the original complaint
| Reference | Date | Summary | Outcome |
|---|---|---|---|
| PSOW-202509808 | 29 Apr 2026 | Miss A complained that Pembrokeshire County Council failed to take appropriate action to address ongoing disrepair in her home, including … | Resolved / Early Resolution |
| PSOW-202505334 | 17 Dec 2025 | Miss A & Ms A complained about Pembrokeshire County Council’s decision to grant planning permission to a neighbouring property. When … | Resolved / Early Resolution |
| PSOW-202409144 | 12 Jun 2025 | Mrs A complained because she was unhappy with Pembrokeshire County Council’s (‘the Council’) failure to move her from her current … | Resolved / Early Resolution |
| PSOW-202406444 | 12 Mar 2025 | Mr A complained that Pembrokeshire County Council (“the Council”) had failed to investigate and repair damp and mould issues at … | Resolved / Early Resolution |
| PSOW-202300186 | 09 Jan 2025 | The Ombudsman received a self-referred complaint from a Member (“the Former Member”) of Pembrokeshire County Council (“the Council”) that he … | Other |