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Miss X complained that Hywel Dda University Health Board (the Health Board) had failed to respond to the complaint she had submitted 13 months earlier.
The Health Board agreed to apologise for the delay, offer financial redress of £250, in recognition of the additional time and trouble to which Miss X had been put in pursuing the complaint, and issue its formal response to her complaint within 20 working days.
| Reference | Date | Summary | Outcome |
|---|---|---|---|
| PSOW-202511024 | 29 Apr 2026 | Mr A complained that Hywel Dda University Health Board failed to respond to his complaint. The Ombudsman found that the … | Resolved / Early Resolution |
| PSOW-202600101 | 24 Apr 2026 | Miss A complained that Hywel Dda University Health Board failed to issue her a formal complaint response regarding the treatment … | Resolved / Early Resolution |
| PSOW-202510921 | 14 Apr 2026 | Ms A complained that Hywel Dda University Health Board failed to issue a response to her complaint which, she made … | Resolved / Early Resolution |
| PSOW-202510774 | 14 Apr 2026 | Ms C complained that Hywel Dda University Health Board failed to issue a response to her complaint which she made … | Resolved / Early Resolution |
| PSOW-202510057 | 07 Apr 2026 | Ms A complained about the delays she has experienced waiting for treatment for her cataracts by Hywel Dda University Health … | Resolved / Early Resolution |