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Ms X complained about the Health Board’s failure to provide a response to a complaint submitted to it (about her mother’s care in hospital) a year earlier.
The Ombudsman contacted the Health Board, which agreed to (within 10 working days) issue an apology to Ms X, offer financial redress for the time and trouble in pursuing the complaint and (within 20 working days) issue a comprehensive written response to the complaint.
| Reference | Date | Summary | Outcome |
|---|---|---|---|
| PSOW-202511024 | 29 Apr 2026 | Mr A complained that Hywel Dda University Health Board failed to respond to his complaint. The Ombudsman found that the … | Resolved / Early Resolution |
| PSOW-202600101 | 24 Apr 2026 | Miss A complained that Hywel Dda University Health Board failed to issue her a formal complaint response regarding the treatment … | Resolved / Early Resolution |
| PSOW-202510921 | 14 Apr 2026 | Ms A complained that Hywel Dda University Health Board failed to issue a response to her complaint which, she made … | Resolved / Early Resolution |
| PSOW-202510774 | 14 Apr 2026 | Ms C complained that Hywel Dda University Health Board failed to issue a response to her complaint which she made … | Resolved / Early Resolution |
| PSOW-202510057 | 07 Apr 2026 | Ms A complained about the delays she has experienced waiting for treatment for her cataracts by Hywel Dda University Health … | Resolved / Early Resolution |