Source · Ombudsman casework
PHSO Casework Decisions
3,787 published decisions
3,219 Health (NHS)
568 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,787 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-004652 | Wye Valley NHS Trust Ms M complains the Trust did not make improvements as promised following a complaint she made about the care it … |
NHS in England | Closed | 21 Jan 2026 |
| P-001666 | Wye Valley NHS Trust Ms A complains the Trust failed to do surgery on her injured knee and it gave incorrect advice. |
NHS in England | Closed | 21 Dec 2022 |
| P-001449 | Wye Valley NHS Trust Ms A complained about the care and treatment she received for an injury to her knee at the Wye Valley … |
NHS in England | Closed | 28 Jul 2022 |