Source · Ombudsman casework
PHSO Casework Decisions
3,787 published decisions
3,219 Health (NHS)
568 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,787 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-005309 | Worcestershire Acute Hospitals NHS Trust Miss P complains about the care and treatment she and her baby received from the Trust in December 2023. |
NHS in England | Closed | 28 Apr 2026 |
| P-005191 | Worcestershire Acute Hospitals NHS Trust Miss G complains Worcestershire Acute Hospitals NHS Trust (the Trust) missed the opportunity to investigate and diagnose her father with … |
NHS in England | Closed | 31 Mar 2026 |
| P-005143 | Worcestershire Acute Hospitals NHS Trust Mrs B complains about delay in arranging an MRI scan to confirm/rule out that cancer had spread to the brain. … |
NHS in England | Partly upheld | 29 Mar 2026 |
| P-004769 | Worcestershire Acute Hospitals NHS Trust Mr B complains the Trust prematurely discharged his father, Mr K, in January 2024. He also complains it did not … |
NHS in England | Closed | 3 Feb 2026 |
| P-004596 | Worcestershire Acute Hospitals NHS Trust Mr O is unhappy with the care and treatment received by the Trust which led to him being discharged from … |
NHS in England | Closed | 9 Jan 2026 |
| P-004483 | Worcestershire Acute Hospitals NHS Trust Mr N complains about the Trust’s record keeping of his medical records around how he obtained his HIV infection. |
NHS in England | Closed | 16 Dec 2025 |
| P-004152 | Worcestershire Acute Hospitals NHS Trust Mrs P complains about how the Trust investigated and treated her father's brain tumour in May 2020. |
NHS in England | Closed | 7 Oct 2025 |
| P-003640 | Worcestershire Acute Hospitals NHS Trust Mrs X complained about the care provided to her daughter for acute respiratory failure and the consenting obtained for placing … |
NHS in England | Not upheld | 30 Jul 2025 |
| P-003507 | Worcestershire Acute Hospitals NHS Trust Mr D complains the Worcestershire Acute Hospitals NHS Trust’s lack of care and treatment caused his wife's death from sepsis. |
NHS in England | Closed | 27 Apr 2025 |
| P-003048 | Worcestershire Acute Hospitals NHS Trust Miss Y complains the Trust did not admit her mother at the right time in January 2022. She complains it … |
NHS in England | Closed | 21 Oct 2024 |
| P-002677 | Worcestershire Acute Hospitals NHS Trust Mrs M complains about the care and treatment provided to her late husband, Dr M, between September and November 2022 … |
NHS in England | Closed | 16 Jun 2024 |
| P-002360 | Worcestershire Acute Hospitals NHS Trust Mrs O says she had surgery on her left eye which went wrong and the surgeon was rude and dismissive. |
NHS in England | Closed | 21 Dec 2023 |
| P-001451 | Worcestershire Acute Hospitals NHS Trust Mr T complains that Worcestershire Acute Hospitals NHS Trust missed opportunities to diagnose his father with cancer between March and … |
NHS in England | Partly upheld | 27 Jul 2022 |
| P-001080 | Worcestershire Acute Hospitals NHS Trust Mrs L complains about the Trust's care and treatment of her late sister Ms A, who was admitted to hospital … |
NHS in England | Not upheld | 23 Jul 2021 |