Source · Ombudsman casework
PHSO Casework Decisions
3,787 published decisions
3,219 Health (NHS)
568 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,787 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-005299 | Wirral University Teaching Hospital NHS Foundatio… Ms A complains that Wirral University Teaching Hospital NHS Foundation Trust prematurely discharged her partner, Mr E, in October 2024. |
NHS in England | Closed | 27 Apr 2026 |
| P-004970 | Wirral University Teaching Hospital NHS Foundatio… Mr P complains the Trust took too long to diagnose his mother’s endometrial cancer, and it scheduled her for unnecessary … |
NHS in England | Upheld | 3 Mar 2026 |
| P-004759 | Wirral University Teaching Hospital NHS Foundatio… Mrs L complains that the lens in her left eye inverted due to equipment failing during a lens replacement procedure. … |
NHS in England | Closed | 30 Jan 2026 |
| P-004722 | Wirral University Teaching Hospital NHS Foundatio… Mr F complains that in January 2025 the Trust wrongly decided he is ineligible for an insulin pump. |
NHS in England | Closed | 29 Jan 2026 |
| P-004334 | Wirral University Teaching Hospital NHS Foundatio… Mrs N complains the Trust did not properly examine her cancerous lesions. |
NHS in England | Closed | 25 Nov 2025 |
| P-004162 | Wirral University Teaching Hospital NHS Foundatio… Mr A complains about the care and treatment the Trust provided to his wife in July/ August 2023. He says … |
NHS in England | Partly upheld | 15 Oct 2025 |
| P-003573 | Wirral University Teaching Hospital NHS Foundatio… Mrs K complains the Trust delayed in treating her husband with steroids. |
NHS in England | Closed | 28 May 2025 |
| P-003125 | Wirral University Teaching Hospital NHS Foundatio… Mr Q complains the hospital said the delayed ambulance made no difference to the treatment it could offer or how … |
NHS in England | Closed | 28 Nov 2024 |
| P-002581 | Wirral University Teaching Hospital NHS Foundatio… Miss P complains the Trust missed two polyps during a colonoscopy procedure and it incorrectly told her there was no … |
NHS in England | Closed | 21 May 2024 |
| P-001733 | Wirral University Teaching Hospital NHS Foundatio… Mrs A complains the Trust should not have discharged her husband on 21 January 2021. She says her husband was … |
NHS in England | Closed | 11 Jan 2023 |
| P-001263 | Wirral University Teaching Hospital NHS Foundatio… Mr C complains that Wirral University Teaching Hospital NHS Foundation Trust discharged him from hospital too soon when he presented … |
NHS in England | Partly upheld | 27 Jan 2022 |
| P-001184 | Wirral University Teaching Hospital NHS Foundatio… Miss R complains about the care and treatment Wirral University Teaching Hospital NHS Foundation Trust provided to her late father … |
NHS in England | Partly upheld | 5 Nov 2021 |