Source · Ombudsman casework
PHSO Casework Decisions
3,787 published decisions
3,219 Health (NHS)
568 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,787 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-005269 | Whittington Health NHS Trust Mrs M complains about a delay in the Trust diagnosing she had a fractured wrist after it refused to X-ray … |
NHS in England | Closed | 22 Apr 2026 |
| P-004613 | Whittington Health NHS Trust Mr I complains the Trust rejected three referrals from his GP to have his toenails trimmed and during an appointment … |
NHS in England | Closed | 14 Jan 2026 |
| P-004121 | Whittington Health NHS Trust Mrs N complains the Trust did not fully recognise the impact of the delay in treating her husband cancer between … |
NHS in England | Partly upheld | 27 Oct 2025 |
| P-003613 | Whittington Health NHS Trust Mr A complains about several aspects of the care and treatment provided to his mother by the Trust between 28 … |
NHS in England | Partly upheld | 26 Jun 2025 |
| P-003521 | Whittington Health NHS Trust Ms T complains about the care and support she received from the Trust's Community Nutrition and Dietetics Service. She complains … |
NHS in England | Closed | 31 Mar 2025 |
| P-003411 | Whittington Health NHS Trust Mrs A complains about incorrect information, inadequate communication and poor staff attitude in relation to care provided to her mother, … |
NHS in England | Closed | 12 Mar 2025 |
| P-001960 | Whittington Health NHS Trust Mr E complains the Trust was unprofessional during an examination in July 2022. He also complains staff used inappropriate language … |
NHS in England | Closed | 5 Apr 2023 |
| P-001737 | Whittington Health NHS Trust Mr Y complains the Whittington Health NHS Trust put a ‘do not attempt cardiopulmonary resuscitation’ (DNACPR) notification on his mother’s … |
NHS in England | Closed | 6 Jan 2023 |