Source · Ombudsman casework
PHSO Casework Decisions
3,787 published decisions
3,219 Health (NHS)
568 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,787 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-004670 | West Suffolk NHS Foundation Trust Mrs J complains about the care her son, K, received from the Trust. She says the Trust did not arrange … |
NHS in England | Closed | 23 Jan 2026 |
| P-003066 | West Suffolk NHS Foundation Trust Miss D complains about aspects of the care the Trust provided to her mother during three admissions from July 2021 … |
NHS in England | Partly upheld | 1 Oct 2024 |
| P-002764 | West Suffolk NHS Foundation Trust Mrs C complains the Trust inappropriately prescribed a strong anti-psychotic medication to her husband during his admission from September to … |
NHS in England | Not upheld | 16 Jul 2024 |
| P-003891 | West Suffolk NHS Foundation Trust Miss A complains about the Trust's care while her mother was admitted. She says it took too long to realise … |
NHS in England | Closed | 6 Jul 2023 |