Source · Ombudsman casework
PHSO Casework Decisions
3,787 published decisions
3,219 Health (NHS)
568 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,787 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-004815 | West Midlands Ambulance Service University NHS Fo… | NHS in England | Closed | 11 Feb 2026 |
| P-004441 | West Midlands Ambulance Service University NHS Fo… Mr Y complains on behalf of his late mother, Mrs Y, about the delay with an ambulance arriving and lack … |
NHS in England | Partly upheld | 9 Dec 2025 |
| P-004129 | West Midlands Ambulance Service University NHS Fo… Mrs A complains that the Trust did not take her husband to hospital on 18 January 2025 because the ambulance … |
NHS in England | Closed | 29 Oct 2025 |
| P-004036 | West Midlands Ambulance Service University NHS Fo… Miss N complains it took over five hours for an ambulance to arrive for her brother after he called 999 … |
NHS in England | Closed | 29 Sep 2025 |
| P-003646 | West Midlands Ambulance Service University NHS Fo… Mr K complains about the conduct of a senior paramedic saying that after making a 999 call in April 2024, … |
NHS in England | Closed | 21 Jul 2025 |
| P-002882 | West Midlands Ambulance Service University NHS Fo… Mrs M complains that her mother suffered a leg injury because of failings in her care while she was being … |
NHS in England | Closed | 21 Aug 2024 |
| P-002266 | West Midlands Ambulance Service University NHS Fo… Ms U says paramedics came to her home in April 2021 with a television crew. She says her mother had … |
NHS in England | Closed | 5 Oct 2023 |
| P-001467 | Sandwell and West Birmingham Hospitals NHS Trust Mr H complains about the treatment his mother received from West Midlands Ambulance Service University NHS Foundation Trust when they … |
NHS in England | Closed | 29 Jul 2022 |
| P-001290 | West Midlands Ambulance Service University NHS Fo… Mrs C complained about how West Midlands Ambulance Service University NHS Foundation Trust handled 999 calls in relation to her … |
NHS in England | Partly upheld | 17 Feb 2022 |
| P-001115 | West Midlands Ambulance Service University NHS Fo… Mr A complained about the care and treatment provided by West Midlands Ambulance Service University NHS Foundation Trust to his … |
NHS in England | Not upheld | 22 Sep 2021 |