Source · Ombudsman casework
PHSO Casework Decisions
3,787 published decisions
3,219 Health (NHS)
568 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,787 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-004476 | West London NHS Trust Miss X complains about the care and treatment she received from the Trust in October 2022. |
NHS in England | Upheld | 16 Dec 2025 |
| P-003800 | West London NHS Trust Mr L complains about the care his daughter received from West London NHS Trust. He complains about inadequate risk assessment … |
NHS in England | Closed | 28 Aug 2025 |
| P-003249 | West London NHS Trust Ms K complains about the care and treatment she received from the West London NHS Trust whilst she was detained … |
NHS in England | Closed | 3 Dec 2024 |
| P-002901 | West London NHS Trust Ms L complains the Trust medicated her against her will while she was detained under Section 2 of the Mental … |
NHS in England | Closed | 28 Aug 2024 |
| P-002327 | West London NHS Trust Miss L complains about how the Trust handled the concerns she had about her having autism spectrum disorder and about … |
NHS in England | Closed | 30 Nov 2023 |