Source · Ombudsman casework
PHSO Casework Decisions
3,787 published decisions
3,219 Health (NHS)
568 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,787 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-004672 | West Hertfordshire Teaching Hospitals NHS Trust Mrs E complains that the Trust failed to treat her father Mr A’s cardiac condition with the urgency required, it … |
NHS in England | Closed | 23 Jan 2026 |
| P-003535 | West Hertfordshire Teaching Hospitals NHS Trust Mrs F complains about the Trust’s care of her husband in June and July 2022. Mrs F complains the Trust … |
NHS in England | Closed | 27 May 2025 |
| P-003533 | West Hertfordshire Teaching Hospitals NHS Trust Miss M complains the Trust did not treat her father’s sepsis condition correctly and did not tell her or her … |
NHS in England | Closed | 26 May 2025 |
| P-003506 | West Hertfordshire Teaching Hospitals NHS Trust Mrs P complains about her late mother’s care and treatment during two hospital admissions, that she was discharged when she … |
NHS in England | Closed | 16 Apr 2025 |
| P-003403 | West Hertfordshire Teaching Hospitals NHS Trust Mrs R complains the Trust misdiagnosed kidney stones as a urinary tract infection in April 2022. She complains about the … |
NHS in England | Not upheld | 27 Mar 2025 |
| P-003109 | West Hertfordshire Teaching Hospitals NHS Trust Mrs B complains about care and treatment provided to her husband in February 2023. She says the doctor did not … |
NHS in England | Closed | 25 Nov 2024 |
| P-003015 | West Hertfordshire Teaching Hospitals NHS Trust Mrs E complains the Trust failed to provide her with a diagnosis for postural tachycardia syndrome (PoTS) and refused to … |
NHS in England | Closed | 22 Oct 2024 |
| P-002550 | West Hertfordshire Teaching Hospitals NHS Trust Mrs A complains that during her husband's admission the Trust did not get him out of bed enough or allow … |
NHS in England | Closed | 29 Apr 2024 |